Last updated: 20 August 2026
We want you to be happy with your Baby Star Suit. This page sets out exactly how returns, exchanges and refunds work, so there are no surprises. These terms are also shown on the product page and at checkout before you pay.
The short version
- You have 30 days from delivery to request a return or exchange.
- Exchanges are on us — we pay the shipping and add a $10 store credit.
- For a refund, you pay return postage and a 40% restocking fee applies.
- If the item arrives damaged, faulty or is not what you ordered, we cover everything — no fee, no return postage, no restocking charge.
- Always request a return authorisation first. Items sent back without one cannot be processed.
1. How to start a return or exchange
Contact us through our contact page or investisseur06022@gmail.com with your order number and a short note about what you would like to do. Please include a photo if the item arrived damaged or faulty.
We reply within one business day with a Return Authorisation (RA) number and the return address. Do not ship anything back before you have an RA number. Parcels arriving without one cannot be identified against an order and cannot be refunded.
2. Exchanges — our preferred option
If the size or colour is not right, an exchange is almost always the better outcome for you: we cover the shipping both ways, there is no restocking fee, and we add a $10 store credit to your account as an apology for the trouble. Most customers choose this — it costs you nothing.
3. Refunds
If you would rather have your money back:
- Request an RA number within 30 days of delivery.
- Return postage is paid by you. We recommend a tracked service — we cannot refund a parcel that does not reach us.
- A 40% restocking fee is deducted from the refund. On a $39.99 item this is $16.00, leaving a refund of $23.99.
- Original shipping costs are not refunded.
Refunds are issued to the original payment method within 5 business days of the item reaching us and passing inspection. Your bank may take a few more days to show it.
4. Condition of returned items
Because this is an item worn next to a baby’s skin, we can only accept returns that are:
- unworn and unwashed;
- free of pet hair, smoke, perfume and marks;
- in their original packaging, with all tags still attached.
Items that do not meet these conditions will be returned to you and no refund will be issued. We will always photograph and email you before doing so.
5. Damaged, faulty or wrong items
This is on us, entirely. Email us within 30 days of delivery with a photo. We will send a replacement free of charge or refund you in full, including original shipping, with no restocking fee and no return postage for you to pay. In most cases we will not even ask you to send the item back.
6. Cancellations
Orders can be cancelled free of charge at any time before they are handed to the carrier — usually within 24 hours of ordering. Email us as soon as possible. Once an order has shipped it falls under the return terms above.
7. Where returns are sent
We work with a partner warehouse outside the United States, and the return address is supplied with your RA number. This is why we encourage exchanges: on a lower-value item, return postage can approach the value of the product itself, and an exchange avoids that cost entirely.
8. Late or missing deliveries
Orders are prepared in 1–2 business days and typically arrive within 10–12 business days. If your order has not arrived within 30 days, contact us and we will either resend it or refund you in full, at your choice.
9. Contact
Contact us through our contact page or investisseur06022@gmail.com. We answer within one business day, seven days a week.
NGANKWE LTD, registered in England and Wales, company number 16595560.
117a King Street, Knutsford, England, WA16 6EH.
Your statutory rights
Nothing in this policy affects rights you may have under the consumer protection law of your state, including any right to a remedy where goods are faulty or not as described.