Return window
You may request a return within 30 days of receiving your item.
Eligibility
Items must be unused, in the same condition you received them, and in their original packaging. For hygiene reasons, items that have been worn or washed cannot be returned unless faulty.
How to start a return
Email investisseur06022@gmail.com with your order number and the reason for the return. We reply within 1–2 business days with return instructions.
Do not send items back before contacting us. Returns sent without prior approval cannot be accepted or refunded.
Return shipping costs
If the item arrived damaged, faulty or incorrect, we cover all return costs and send a replacement or a full refund at your choice. In all other cases, including change of mind, the customer is responsible for return shipping.
Refund timeline
Once your return is received and inspected we notify you of the outcome. If approved, your refund is issued to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to display the funds.
Damaged or incorrect items
Inspect your order on arrival. If anything is damaged, faulty or not what you ordered, contact us within 7 days of delivery with photographs. We resolve these cases at our cost.
Delayed or missing orders
If your order has not arrived within the delivery window stated in our Shipping Policy, contact us. In line with the FTC Mail Order Rule, if we cannot ship within the stated timeframe — or within 30 days where no time is stated — you are entitled to cancel and receive a full refund.
Non-returnable items
Sale items and gift cards, where applicable, cannot be refunded.
Contact
NGANKWE LTD — registered in England and Wales, company number 16595560
Registered office: 117a King Street, Knutsford, England, WA16 6EH
Email: investisseur06022@gmail.com